XXName XXEmail Address XXCountry XXNumber of Devices XXLast Active
XXName XXOwner XXAddress XXCountry
XXMac Address XXSerial Number XXSystem XXMELCloud Home XXIndoor Unit XXOutdoor Unit XXBuilding XXOwner

XXVerification Question
XXThe user's pending email address is the address that the system is in the process of changing to. It will become the email address once the user has clicked on the link in the confirmation message. To change the email address, enter it here and then click Resend Confirmation Email.

XXDate Email Verification Last Sent:
XXDate Verified:
XXDate Password Reset Requested:

XXYou do not have permission to edit this field.
Options


Personal Report Requests
XXDate Requested XXDate Generated XXDate Deleted Link

XXBuilding:

XXUsers with access to this building

XXBuilding Structure

XXBuilding:

:
:
:
:
:
:
:
:
:
:

XXImportant: If you change the country of a building, check the address above is in the country you select. If it is not, click the 'Edit Details' button above and change the address to the correct one for the new country.

:
:

XXFloor:

XXArea:

XXDevice:

XXAdaptor Type
XXDevice Type
XXRefrigerant Type
XXDevice Model
XXSerial Number
XXMAC Address
XXMELCloud Home
XXMELCloud Home User
XXLast Contact
XXLast Command Sent
XXLast Data Timestamp
XXLast Server Exception
XXServer Communication
XXUnit Version
XXProtocol Version
XXFirmware App Version
XXFirmware Web Version
XXFirmware Wlan Version
XXWi-Fi Signal Strength
XXConsecutive Upload Error
XXDo Not Respond After
XXMqtt Status
XXMqtt Retries
XXCurrent Pcycle
XXFTC Version/Revision
XXLast FTC Version/Revision
XXDIP Switches On
XXZones
XXDemand %
XXDemand %

XXDevice Settings

XXAudit Log for

XXDate XXEvent XXUser XXClient XXDevice XXDetails

XXError Log for

XXDate XXAdmin XXClient XXUrl XXLine XXMessage XXException XXUser Agent

Correlation Id lookup


XXFirmware Update History for

XXLast Contact
XXProtocol Version
XXUpdate Firmware

XXFirmware App Version
XXFirmware Web Version
XXFirmware Wlan Version


XXPhase XXApproval Status XXDate Created XXOther Dates XXFirmware Version XXNew Firmware XXFile Download Status

XXError Log for

XXStart Date XXEnd Date XXError Message XXEmailed to User XXXml

XXAnnouncement Templates

XXName XXSystem XXEnabled XXLanguages Missing

XXAnnouncements

XXStart Date XXEnd Date XXMarketing XXMust Re-accept XXExisting User XXAnnouncement Template XXCreated Date XXCreated By XXModified By

XXSelect those countries in which this announcement is available:

Field Name Status

XXBuilding Types

XXInternal Name

XXProperty Types

XXInternal Name XXBuilding Type

XXSelect those countries in which this property type is available:

XXSupport Links for

XXTerms & Conditions

XXLanguage XXTerms And Conditions XXPrivacy Policy XXDefault XXEnabled

XXUpload Terms & Conditions

XXUpload Privacy Policy

XXError Codes

XXLanguage:

XXDevice Type:

XXError codes in the selected language are listed below. Those showing '?' in the user message and engineer language columns have been defined in other languages but need to have their values set in this language.

XXNOTE: Deleting an error code removes it in all languages

XXError Code XXDevice Type XXUser Message XXEngineer Message

XXModel Numbers

XXModel Number XXUnit Type XXDevice Type XXIs Air Curtain XXOperation XXVane XXSupports Fan Speed XXSupports Standby Mode XXEnergy Report XXEnergy Thresholds

XXReset Password

XXPress the generate button to create a new random password pasword for the user. You should only use this if you are in a telephone conversation with the user and can tell them the generated password.

XXDo not email passwords. Doing so violates our security policies.

XXFirmware

XXEnabled XXDeviceType XXProtocol Version XXFirmware App Version XXFirmware Web Version XXFirmware Wlan Version XXSerial Number XXNew Url XXFiles XXMinimum Role XXAll Countries

XXUpload Firmware

XX

(X.YY)
(X.YY)
(X.YYY)
(X.YYY)
(X.YYY)
(X.YYY)
(X.YYY.ZZZ)
(X.YYY.ZZZ)
(XXXXXXXXXX)
(XXXXXXXXXX)
 

XXChoose the type of firmware update:

XXSelect those countries in which this firmware update rule is available:

XXApplication Servers

XXWeb Application XXStatus XXLast Reset XXLast Reconfigured

XXWeb Services - Current Status

XXName XXLast Called XXStatus

XXWeb Services - History

XXName XXStatus XXLast Month XXThis Month

XXConsistency Check

XXPriority XXLanguage XXError Message XXConsequences

XXKnown -issues

XXTitle XXReported XXResolved XXStatus XXReported By XXFixes All Clients XXDeveloper Reference

XXUpload Attachments

XXReleaseNotes

XX Release Notes:

XXCountries

XXInternal Name XXISOCode XXSupport-Country XXSeparators XXEnabled XXNo-of-Time-Zones XXATW-Logo-File XXSupport-Email-Address XXReports XXNew User Defaults

XXRegions

XXInternal Name

XXDistricts

XXInternal Name

XXPostal Code Prefixes

XXPrefix XXRegion/District

XXFTC5 Settings for

XXLast Non-SP Communcation Time:
XXLast Downloaded:
XXInitial Settings Status:
NOTE: Ensure that the MainRC is showing the home screen before reading or writing initial settings.
XXSettings GroupXXGroup Status
XXHot Water Operation
XXHeating / Cooling Operation
XXHoliday Mode
XXInitial Operation
XXService – Part 1
Service – Part 2

FTC5 Settings for

XXHoliday Mode Settings XXValues XXUnit of Measure
XXHot Water Prohibited
XXHeating / Cooling Prohibited
Start Date
End Date
XXHeating Room Temperature Zone 1
XXHeating Flow Temperature Zone 1
XXCooling Room Temperature Zone 1
XXCooling Flow Temperature Zone 1
XXHeating Room Temperature Zone 2
XXHeating Flow Temperature Zone 2
XXCooling Room Temperature Zone 2
XXCooling Flow Temperature Zone 2
XXSavedSuccessful

FTC5 Settings for

XXHot Water Settings Values Unit of Measure
XXEco Hot Water
XXMaximum Temperature
XXTemperature Drop
XXMax Operation Time
XXMinutes
XXMode Restriction
Minutes
XXLegionella Active
XXLegionella Prevention Hot Water Temperature
Legionella Prevention Frequency
Days
XXLegionella Prevention Start Time
:
XXHour of Day
XXLegionella Prevention Max Operation Time
Hours
XXLegionella Prevention Duration Of Max Temperature
Minutes
XXDHW Storage Volume
XXSavedSuccessful

FTC5 Settings for

XXHeating Cooling Operation Settings XXValues XXUnit of Measure
XXOperation Mode Zone 1
XXPowerful Heating Zone 1
XXHeating Room Temperature Set Point Zone 1
XXHeating Flow Temperature Set Point Zone 1
XXHeating Heat Curve Set Point Zone 1
XXCooling Room Temperature Set Point Zone 1
XXCooling Flow Temperature Set Point Zone 1
XXCompensation Curve TH7 Lo Zone 1
XXCompensation Curve THW7 Lo Zone1
XXCompensation Curve TH7 Hi Zone 1
Compensation Curve THW7 Hi Zone 1
XXCompensation Curve TH7 Adjust Zone 1
XXCompensation Curve THW7 Adjust Zone 1
XXOperation Mode Zone 2
XXPowerful Heating Zone 2
XXHeating Room Temperature Set Point Zone 2
XXHeating Flow Temperature Set Point Zone 2
Heating Heat Curve Set Point Zone 2
XXCooling Room Temperature Set Point Zone 2
XXCooling Flow Temperature Set Point Zone 2
XXCompensation Curve TH7 Lo Zone 2
XXCompensation Curve THW7 Lo Zone 2
XXCompensation Curve TH7 Hi Zone 2
XXCompensation Curve THW7 Hi Zone 2
XXCompensation Curve TH7 Adjust Zone 2
XXCompensation Curve THW7 Adjust Zone 2
XXSavedSuccessful

FTC5 Settings for

XXInitial Operation Settings Values Unit of Measure
XXUse Fahrenheit
XXTemperature Display
XXContact Telephone Number
XXTime Display
XXRoom RC 1 Zone Select
Zone 1 Zone 2
XXRoom RC 2 Zone Select
Zone 1 Zone 2
XXRoom RC 3 Zone Select
Zone 1 Zone 2
XXRoom RC 4 Zone Select
Zone 1 Zone 2
XXRoom RC 5 Zone Select
Zone 1 Zone 2
XXRoom RC 6 Zone Select
Zone 1 Zone 2
XXRoom RC 7 Zone Select
Zone 1 Zone 2
XXRoom RC 8 Zone Select
Zone 1 Zone 2
XXZone 1 Sensor Setting
XXZone 2 Sensor Setting
XXZone 1 Schedule Period 1 Start Time
XXZone 1 Schedule Period 1 Sensor
XXZone 1 Schedule Period 2 Start Time
XXZone 1 Schedule Period 2 Sensor
XXZone 1 Schedule Period 3 Start Time
XXZone 1 Schedule Period 3 Sensor
XXZone 1 Schedule Period 4 Start Time
XXZone 1 Schedule Period 4 Sensor
XXZone 1 Schedule Period 5 Start Time
XXZone 1 Schedule Period 5 Sensor
XXZone2 Schedule Period 1 Start Time
XXZone 2 Schedule Period 1 Sensor
XXZone 2 Schedule Period 2 Start Time
XXZone 2 Schedule Period 2 Sensor
XXZone 2 Schedule Period 3 Start Time
XXZone 2 Schedule Period 3 Sensor
XXZone 2 Schedule Period 4 Start Time
XXZone 2 Schedule Period 4 Sensor
XXZone 2 Schedule Period 5 Start Time
XXZone 2 Schedule Period 5 Sensor
XXSavedSuccessful

FTC5 Settings for

XXThermistor Adjustment

Values Unit of Measure
XXTHW1 Adjustment
XXTHW2 Adjustment
XXTHW3 Adjustment
XXTHW4 Adjustment
XXTHW5 Adjustment
XXTHW5a Adjustment
XXTHW6 Adjustment
XXTHW7 Adjustment
XXTHW8 Adjustment
THW9 Adjustment
THWB1 Adjustment
XXTHWB2 Adjustment

XXAuxiliary Settings

Values Unit of Measure
XXEconomy Settings For Pump
Economy Settings For Pump Delay
XXMinutes
XXElectric Heater Heating Used
XXElectric Heater Heating Delay
Minutes
XXHot Water Booster Heater Used
XXImmersion Heater Used
XXElectric Heater Hot Water Delay
Minutes
XXMixing Valve Running Time
Seconds
XXMixing Valve Running Interval
XXMinutes
Flow Sensor Min Flow Rate
L/min
Flow Sensor Max Flow Rate
L/min

XXPump Speed

Values Unit of Measure
XXPrimary Pump Speed
Step

Heat Source Setting

Values Unit of Measure
Heat Source Setting

XXOperation Settings

Values Unit of Measure
XXHeating Operation Setting Room Temperature Control Update Interval
Minutes
Heating Operation Setting Flow Temperature Range Min Temperature
Heating Operation Setting Flow Temperature Range Max Temperature
Heating Operation Setting Heat Pump Thermo Diff Adjust
Heating Operation Setting Heat Pump Thermo Diff Adjust Lower Limit
Heating Operation Setting Heat Pump Thermo Diff Adjust Upper Limit
XXFreeze Stat Target Flow Temperature
XXFreeze Stat Ambient Outdoor Temperature
XXSimultaneous Operation
XXSimultaneous Operation Outdoor Ambient Temp
XXCold Weather Function
XXCold Weather Function Outdoor Ambient Temp
Hybrid Setting Outdoor Ambient Temperature
Hybrid Setting Priority Mode
XXEnergy Price Electricity 1
Currency
XXEnergy Price Electricity 2
Currency
XXEnergy Price Electricity 3
Currency
XXEnergy Price Electricity 4
Currency
XXEnergy Price Electricity 5
Currency
XXEnergy Price Electricity 6
Currency
XXEnergy Price Electricity 7
Currency
XXEnergy Price Electricity 8
Currency
XXEnergy Price Electricity 9
Currency
XXEnergy Price Electricity 10
Currency
XXEnergy Price Boiler
Currency
XXSeason2StartMonth
XXSeason2EndMonth
XXSeason3StartMonth
XXSeason3EndMonth
XXCO2 Emission Electricity
XXCO2 Emission Boiler
XXHeat Pump Capacity
KW
XXBoiler Efficiency
%
XXHeating Flow Rate Setting Mode
XXTarget Heating Flow Rate
L/min

XXEnergy Monitor Settings

Values Unit of Measure
XXBooster Heat 1 Capacity
KW
XXBooster Heat 2 Capacity
KW
XXImmersion Heater Capacity
KW
XXProduced Energy Adjustment
%
XXWater Pump 1 Power Setting
XXWater Pump 2 Power Setting
XXWater Pump 3 Power Setting
XXElectric Energy Meter Pulse Setting
XXProduced Heat Energy Pulse Setting
XXHeating Room Temperature Powerful Mode

XXCOP Settings

Values Unit of Measure
XXCOP Settings 1
XXCOP Settings 2
XXCOP Settings 3
XXCOP Settings 4
XXCOP Settings 5
XXCOP Settings 6
XXCOP Settings 7
XXCOP Settings 8
XXCOP Settings 9
XXCOP Settings 10
XXCOP Settings 11
XXCOP Settings 12
XXSavedSuccessful

FTC5 Settings for

Service 2 Settings Values Unit of Measure
Floor Dryup Target Temp
Floor Dryup Max Temp
Floor Dryup Max Temp Period
days
Floor Dryup Flow Temp Increase Step
Floor Dryup Flow Temp Increase Interval
days
Floor Dryup Flow Temp Decrease Step
Floor Dryup Flow Temp Decrease Interval
days
Demand Control Input Setting Heat Source Setting
Outdoor Thermostat Heat Source

XXAuxillary Settings

Values Unit of Measure
XXAnalog Output Enabled
XXAnalog output interval
XXMinutes
xxAnalog Output Priority
xxMaximum heat pump flow rate
L/min
Minimum heat pump flow rate
L/min
xxThermo On Output Zones

XXQuiet Mode

Values
XXQuiet Mode Enabled
xxQuiet Mode Level
XXQuiet Mode Start Time
XXQuiet Mode Finish Time

XXSmart Grid

Values Unit of Measure
XXCooling Enabled
XXCooling Pump Cycles
XXCooling switch on command target temperature
XXCooling switch on recommendation target temperature
XXDHW Target Temperature
XXHeating Enabled
XXHeating Pump Cycles
XXHeating switch on command target temperature
XXHeating switch on recommendation target temperature
XXPump Cycles Interval
min

XXSummer Mode

Values Unit of Measure
XXForced heating on outdoor ambient temperature
XXHeating off outdoor ambient temperature
XXHeating off time period
hours
XXHeating on outdoor ambient temperature
XXHeating on time period
hours
XXSummer Mode Enabled

XXEnergy Monitor Settings

Values Unit of Measure
XXElectric Heater Capacity
kW
XXWater Pump 4 Power Setting
W

XXOperation Settings

Values Unit of Measure
XXBoiler interlock temperature
XXDHW Recharge
XXHeater capacity restriction
XXWater Flow Control Enabled

XXPump Speed

Values Unit of Measure
XXHeating / Cooling Zone Pump Speed

XXThermistor Adjustment

Values Unit of Measure
XXTHW10 Adjustment
XXSavedSuccessful

XXAddress Lookup

XXAddress Line 1
XXAddress Line 2
XXCity
XXPostal Code
XXCountry

XXResults

Address Lookup Url
Address Lookup Status
Address Lookup Raw Response
Address Lookup Response Time
Address Lookup Latitude
Address Lookup Longitude
Address Lookup Accuracy
Weather Lookup Url
Weather Lookup Status
Weather Lookup Raw Response
Weather Lookup Response Time

XXATA Energy Production

:

XXEnergy production for

XXOutdoor Temperature XXRoom Temerature XXEnergy Consumed XXEnergy Produced

XXLanguage XXSubject
XXLanguage XXSubject
XXLanguage XXValue
XXContinent XXCity XXUTCOffset XXDaylightSavings